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#Frequently asked questions

At MustHaveGizmos, we value your shopping experience and aim to provide you with all the information you need to make your journey with us seamless and enjoyable. We understand that you may have questions, whether you're a trendsetter looking for the latest styles or a tech enthusiast in search of the perfect gadget. That's why we've compiled this list of frequently asked questions, designed with you in mind. Your satisfaction is our top priority, and we're committed to making your shopping experience with MustHaveGizmos as smooth as possible. Thank you for choosing us as your destination for quality design, unique products, and outstanding customer service. Now, let's dive into the questions and answers that matter most to you!

Do you ship to my country?
Yes, we ship our products to customers around the world! 🌎✅ We're delighted to offer international shipping to over 200+ countries and are continually expanding our reach. As an added bonus, enjoy free worldwide tracked shipping on all orders over $45. For more information on estimated shipping times, please refer to the following question.
How long does shipping take? When will I receive my order?
At Cute Stationery, the delivery times depend on your location in the world. Please refer to the information below to find your region and estimated delivery time: Region & Delivery Estimate: UNITED STATES or CANADA (7 - 21 days) EUROPE / OCEANIA / SOUTH-EAST ASIA (7 - 21 days) ALL OTHER COUNTRIES (14 - 35) days The following countries currently have restricted shipping: Bolivia, Brazil, Brunei, Chile, Costa Rica, Cyprus, Egypt, Estonia, Georgia, Honduras, Iceland, India, Jamaica, Jersey, Kosovo, Kuwait, Lesotho, Maldives, Malta, Mauritius, Mongolia, Morocco, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Serbia, South Africa, Sri Lanka. Once your order is processed, tracking numbers are sent to you via email. Our standard processing time is 1-5 days. While we aim to ship all items on time, there may be rare cases where it takes longer. If you haven't received your order within 8 weeks, you qualify for a full refund or reshipment. 🌟 Feel free to contact us if you have any more questions or concerns about your order or shipping.
Can I track my order after it's been dispatched?
Absolutely! As soon as your order is shipped, we'll send you a tracking number via email. Please keep in mind that it may take up to 7 days for shipping activity to be updated. Do you already have your tracking number ready? You can easily check your order's current status by visiting our order tracking page.
Do you provide a guarantee, and can I return my items?
Absolutely! We're proud to offer an extended 15-day guarantee! ✅ If you're not completely satisfied with your items or have received faulty goods, please don't hesitate to reach out to our dedicated customer support team at support@musthavegizmos.com. Be sure to include the email address linked to your order and provide a detailed description of the issue, and if possible, attach photos. We strive to respond within 3 days or less to assist you promptly! (Please be aware that due to personal use, health, and other reasons, certain products may not be eligible for returns.)
What if my product arrives damaged or is missing parts?
Customer Satisfaction is Our Priority! If you encounter any damage or missing parts when unpacking your orders or upon receiving your products, please contact us (support@musthavegizmos.com) immediately. We are here to swiftly and effectively address the issue. To help us better understand the problem, please document the relevant situation and share it with us through photos. We will provide you with options to either replace the missing parts or the damaged product. Customer satisfaction is our priority, and we are here to make things right for you.
Can I modify or cancel my order?
Certainly! You have a 12-hour window from the time of order confirmation to make changes or cancel your order. To do so, kindly get in touch with us, providing your name and order number at: support@musthavegizmos.com. Please note that once this 12-hour window has passed, your order will have undergone processing, and regrettably, we won't be able to accommodate any changes or cancellations.
How do I contact customer support?
To do so, kindly get in touch with us, providing your name and order number at: support@musthavegizmos.com.
What payment options do you accept?
We're happy to accept a variety of convenient payment methods, including ALL major credit cards, Stripe, and Apple Pay. Rest assured, all payments are processed securely using 128-bit encryption – ensuring your peace of mind when making purchases with us! 💳
Do you provide promotional or affiliate opportunities?
Absolutely, and we're excited to connect with you! 👋 To learn more about our promotional and affiliate programs, please reach us from customer service support mails.
Do you have a loyalty or rewards program?
We have a special loyalty program in place to reward and thank our customers. This program offers personalized benefits based on the size of your purchases, including exclusive discounts, free shipping options, and early access to launch products. Our loyalty program is a way to express our gratitude to you, our valued customers. For more information and registration details, please visit our website and start enjoying our exclusive privileges.
Do You Offer Gift Wrapping or Personalized Messages? 
You can create a personalized gift package and message by purchasing our gift wrapping and note options. The gift wrapping and note will be sent as separate items, and you will be responsible for the appropriate wrapping.
Will I be required to pay import duties?
Certain packages may be subject to import duties, which can vary depending on the country of delivery. Please be aware that, due to recent US & EU VAT rules, there might be an increase in duties for packages being delivered to US & EU member states.
Is my personal information secure on your website? 
Our website is protected by a 256-bit SSL certificate, ensuring that all your personal data is encrypted and secure."
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain musthavegizmos.com to your safe senders list.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

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